Bel Soria – What should a company look at when selecting a BPO Provider?

Bel Soria, the country manager of the Philippines discusses important factors to consider when choosing a business process outsourcing (BPO) partner. It emphasises the importance of selecting a partner with a proven track record in the industry and an understanding of the company’s specific needs. The article also highlights the need to research the partner’s reputation through reviews and references, and to assess their ability to scale operations as the business grows. Additionally, it stresses the significance of cultural fit and alignment between the company and the BPO partner for smoother collaboration.

 

By Outposter

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FAQ's

We work with clients across Australia, New Zealand, and the USA, with most clients reporting an average of 70% cost savings when outsourcing with us.

If you are thinking of a specific role, chances are that someone has already found a staff member in the Philippines to do it. With high-speed internet available in the Philippines, anything that can be done on a PC or a phone can be done overseas. Everything from animation to engineering.

Generally, if we have staff members available within our organisation, you can get started on the same day. If we don’t, it will usually take between 3 to 6 weeks after we have custom designed your process/campaign to find a qualified professional.

We take data security and privacy of our client information very seriously. In our 15 years of operating in the Philippines, we have never had any data breaches. Every staff member handling sensitive information is required to use Teramind, a security tracking software, which is included in your price. This reports back to management and our full-time data security team of any potential breaches of our policies, which are all based on the internationally recognised security system ISO27001.

Once you hand over the role description, our in-house recruitment team will search through our existing networks to find potential candidates. We then conduct three separate interviews with the candidate. First, with our recruitment team, second with our Australian management, and the final one with you. All recruitment is free of charge, as your billing doesn't start until the day they start.

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