This is a podcast interview with Jason Venu, the founder and CEO of Coversure, an insurance brokerage based in New Zealand.
Jason discusses the history and background of Coversure, which was founded 5 years ago after he left his previous job at another insurance brokerage. Coversure services personal and business clients across various industries like construction, healthcare, and agriculture.
They have a specialty in providing insurance for migrant workers coming to New Zealand from countries like South Africa, Fiji, Samoa, Australia, and the Philippines. To support their growth, Coversure established an office in the Philippines around 1.5 years ago to hire remote staff.
Jason emphasises the importance of integrating the Philippine team with the New Zealand team, treating them equally, and being present in the Philippines for 4-5 months per year.
The roles of the Philippine team have expanded from administrative support to quality assurance, graphic design, client retention, and pastoral care. Jason also discusses his relationship with Outposter and Ben Pullen, who has provided valuable guidance and insights into working with a remote team in the Philippines.
Listen to the Episode here:
By Outposter
We work with clients across Australia, New Zealand, and the USA, with most clients reporting an average of 70% cost savings when outsourcing with us.
If you are thinking of a specific role, chances are that someone has already found a staff member in the Philippines to do it. With high-speed internet available in the Philippines, anything that can be done on a PC or a phone can be done overseas. Everything from animation to engineering.
Generally, if we have staff members available within our organisation, you can get started on the same day. If we don’t, it will usually take between 3 to 6 weeks after we have custom designed your process/campaign to find a qualified professional.
We take data security and privacy of our client information very seriously. In our 15 years of operating in the Philippines, we have never had any data breaches. Every staff member handling sensitive information is required to use Teramind, a security tracking software, which is included in your price. This reports back to management and our full-time data security team of any potential breaches of our policies, which are all based on the internationally recognised security system ISO27001.
Once you hand over the role description, our in-house recruitment team will search through our existing networks to find potential candidates. We then conduct three separate interviews with the candidate. First, with our recruitment team, second with our Australian management, and the final one with you. All recruitment is free of charge, as your billing doesn't start until the day they start.
