Business Analyst

The Business Analyst will assist in maintaining and improving SCG’s management systems and implementing business software solutions for SCG’s diverse client base. This position will play a key role in analysing and optimising SCG’s existing business processes, improving internal technical documentation and knowledge base, and enhancing software project implementation delivery model.

Responsibilities:

  • Gather and analyse client needs and document these as requirements in a clear concise manner for client review
  • Manage client interface and projects
  • Business Process Mapping for SCG and its Clients (visio, draw.io)
  • Help deliver solutions configured with various 3rd party software solutions (e.g. SafetyCulture & EdApp, SharePoint, Office 365)
  • Manage and improve SCG’s bespoke inspection management system IVA
  • Develop, improve and or maintain SCG technical documentation
  • Configure Business Intelligence reports using Power BI
  • Be trained to configure software within client environments
  • Manage and improve SCG Customer Facing Service Desk (JIRA)
  • Manage and improve SCG Internal Service Desk (JIRA)
  • Manage and improve SCG SharePoint

Requirements:

  • Relevant Tertiary Qualifications in Business Analysis and or Environment, Health & Safety
  • Min 2 years professional experience
  • High level computer literacy including Microsoft 365
  • Clear, concise, high quality written and verbal communication skills
  • Expertise with Confluence, Jira, Safety Culture, EdApp, Power BI, Visio or draw.io highly regarded
  • Experience or skills in Business Intelligence, Analytics and Business Process Mapping
  • Understanding of ISO 9001:2015 ISO 14001, ISO 45001 highly regarded
  • Experience in software implementation and business analysis capacity
  • Experience undertaking implementation of business management web-based applications
  • Project management experience and qualifications
  • Experience working for a small business

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FAQ's

We work with clients across Australia, New Zealand, and the USA, with most clients reporting an average of 70% cost savings when outsourcing with us.

If you are thinking of a specific role, chances are that someone has already found a staff member in the Philippines to do it. With high-speed internet available in the Philippines, anything that can be done on a PC or a phone can be done overseas. Everything from animation to engineering.

Generally, if we have staff members available within our organisation, you can get started on the same day. If we don’t, it will usually take between 3 to 6 weeks after we have custom designed your process/campaign to find a qualified professional.

We take data security and privacy of our client information very seriously. In our 15 years of operating in the Philippines, we have never had any data breaches. Every staff member handling sensitive information is required to use Teramind, a security tracking software, which is included in your price. This reports back to management and our full-time data security team of any potential breaches of our policies, which are all based on the internationally recognised security system ISO27001.

Once you hand over the role description, our in-house recruitment team will search through our existing networks to find potential candidates. We then conduct three separate interviews with the candidate. First, with our recruitment team, second with our Australian management, and the final one with you. All recruitment is free of charge, as your billing doesn't start until the day they start.

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