Customer Success Specialist

As a Customer Success Specialist, you will be working in a high-activity, high detail, and high-performance environment. You will work closely with customers, removalists, and internal client stakeholders to help take the stress out of moving for our many customers across Australia. This is a role that will challenge your multitasking and customer service skills daily and through great results will provide opportunities for growth into the future.

Responsibilities

Engage with thousands of customers who’re looking to move house
Effectively triage and understand each customer’s move requirements
Offer moving solutions in line with a client service offering
Own your own sales pipeline, from initial inbound inquiry (through various channels), follow up on conversion
Manage & maintain an effective volume of inquiry
Have a high volume of communication with customers (SMS, phone calls and various channels)
Promote our services to these customers to make sales targets
Provide support and assistance to customers through their move
Undertake administration duties to ensure smooth operations
Develop effective relationships with clients and our staff
Provide a high level of customer service
Interact with all internal and external stakeholders with professionalism at all times
Identify ways to maximize the relationship with clients and deliver added value

Requirements

Competent sales experience
Ability to manage a fast-paced environment
Excellent interpersonal/telephone skills and intuition
Ability to multi-task and work under pressure
Persistent approach to time management
Strong and professional communicator
High levels of enthusiasm, energy, and resourcefulness
Excellent planning, organisation, and computer skills
Enjoy working as part of a team
Past experience in sales, logistics or anything that involves a high level of organisation skills preferred

FAQ's

We work with clients across Australia, New Zealand, and the USA, with most clients reporting an average of 70% cost savings when outsourcing with us.

If you are thinking of a specific role, chances are that someone has already found a staff member in the Philippines to do it. With high-speed internet available in the Philippines, anything that can be done on a PC or a phone can be done overseas. Everything from animation to engineering.

Generally, if we have staff members available within our organisation, you can get started on the same day. If we don’t, it will usually take between 3 to 6 weeks after we have custom designed your process/campaign to find a qualified professional.

We take data security and privacy of our client information very seriously. In our 15 years of operating in the Philippines, we have never had any data breaches. Every staff member handling sensitive information is required to use Teramind, a security tracking software, which is included in your price. This reports back to management and our full-time data security team of any potential breaches of our policies, which are all based on the internationally recognised security system ISO27001.

Once you hand over the role description, our in-house recruitment team will search through our existing networks to find potential candidates. We then conduct three separate interviews with the candidate. First, with our recruitment team, second with our Australian management, and the final one with you. All recruitment is free of charge, as your billing doesn't start until the day they start.

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