During the COVID-19 pandemic, unlike other industries, the Business Process Outsourcing (BPO) companies thrived. Especially the Philippine BPO industry. The industry, domestically, is said to contribute almost $30 billion to the economy each year (around 2% of GDP). and was one of the few industries during the pandemic that were still open for hiring new employees.
Currently, the BPO industry is the largest industry that gives the opportunity for employees to work from home. According to a 2022 report by Magellan Solutions, “The Philippines has improved its capacity to offer BPM and non-voice IT services to a wider international audience and has proven itself as one of the top locations for premium services at more affordable pricing points.”
With that in mind, here are 10 benefits of getting a BPO partner with a highly-skilled Filipino workforce for your company’s growth.
Currently, outsourcing in the Philippines deems to have a lot of opportunities since they go beyond the usual basic business functions.Especially hiring Filipino BPO workers who are not only good in basic tasks, but also very much capable and good at contributing to the entire company’s function in the business. Are you looking into partnering with a BPO company for some of your company’s services? Look no further! Here in Outposter, we help you scale and grow your business; efficiently, effectively, and ethically. Know more about the services we offer here.
We work with clients across Australia, New Zealand, and the USA, with most clients reporting an average of 70% cost savings when outsourcing with us.
If you are thinking of a specific role, chances are that someone has already found a staff member in the Philippines to do it. With high-speed internet available in the Philippines, anything that can be done on a PC or a phone can be done overseas. Everything from animation to engineering.
Generally, if we have staff members available within our organisation, you can get started on the same day. If we don’t, it will usually take between 3 to 6 weeks after we have custom designed your process/campaign to find a qualified professional.
We take data security and privacy of our client information very seriously. In our 15 years of operating in the Philippines, we have never had any data breaches. Every staff member handling sensitive information is required to use Teramind, a security tracking software, which is included in your price. This reports back to management and our full-time data security team of any potential breaches of our policies, which are all based on the internationally recognised security system ISO27001.
Once you hand over the role description, our in-house recruitment team will search through our existing networks to find potential candidates. We then conduct three separate interviews with the candidate. First, with our recruitment team, second with our Australian management, and the final one with you. All recruitment is free of charge, as your billing doesn't start until the day they start.